Privacy Policy

ESB Power Pty Ltd (ACN 641 509 097) ("ESB Power", "we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

We may collect the following types of personal information: • Name and job title • Company or organisation name • Email address • Phone number • Postal address • Details of your project or service enquiry • Any other information you choose to provide to us We only collect personal information that is reasonably necessary for our business functions and activities.

We collect personal information in the following ways: • Directly from you when you submit an enquiry through our website contact form • When you contact us by phone or email • When you engage us to provide services • Through the course of providing services to you or your organisation We do not collect personal information through cookies, tracking technologies, or third-party analytics on this website.

We use your personal information for the following purposes: • To respond to your enquiries and provide information about our services • To provide, manage, and improve the services we deliver to you • To communicate with you about your project or engagement • To send you relevant information about ESB Power services (where you have consented) • To comply with our legal and regulatory obligations • For internal record keeping and business administration We will not use your personal information for any purpose that is unrelated to the above without your consent.

We do not sell, rent, or trade your personal information to third parties. We may disclose your personal information to: • Our employees and contractors who need access to perform their duties • Third-party service providers who assist us in operating our business (such as IT service providers), subject to confidentiality obligations • Professional advisers such as lawyers, accountants, and insurers • Government agencies or regulatory bodies where required by law Where we disclose personal information to third parties, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your personal information is stored securely on systems located in Australia. We implement appropriate technical and organisational measures to safeguard your data. While we take all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you have concerns about the security of your information, please contact us.

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, incomplete, or out-of-date information. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe. In some circumstances, we may be unable to provide access (for example, where providing access would unreasonably impact the privacy of another individual), and we will explain our reasons if this is the case. We do not charge a fee for access requests.

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us by contacting us using the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on this website with a revised date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: ESB Power Pty Ltd ACN 641 509 097 PO BOX 288, Indooroopilly, 4068 QLD, Australia Email: [email protected] Phone: +61 (0) 494 756 116